Several livestreamers based in Singapore have reached private settlements with Chan Brothers Travel and have publicly apologised for statements made regarding the agency's services. This occurred after a recent public dispute, according to The Straits Times.
It was reported that the controversy began in July 2023, when Chan Brothers organised a private tour of Croatia and Austria for a group of 15 people, which included eight livestreamers. During the six-day trip from 11-16 July, the live streamers broadcasted numerous Facebook live sessions, during which they made various allegations regarding the tour experience.
To address the issues and protect its reputation, Chan Brothers initiated legal action against the involved parties. Jayner Teh was the first of the livestreamers to issue a public apology on her Facebook account on 15 April. On 6 November, Elvin Low from the Facebook page FasterBuylah and Zzen Chan from Empire Home Live followed suit, posting their apologies on social media.
In their statements, they acknowledged that feedback was shared with Chan Brothers during the tour regarding problems they encountered, and noted that the agency made efforts to address these concerns promptly. They also indicated that the agency invited them to discuss the matters further upon their return to Singapore.
Low and Chan admitted that their dissatisfaction led them to demand a partial refund and express intentions to share their grievances online if their requests were not met. They reflected on making statements against Chan Brothers during their live sessions held on 15 and 16 July, and considered that these remarks had negatively impacted the agency's reputation.
In their apologies, the livestreamers expressed regret for not having verified the information prior to making their statements and clarified that they have removed the livestreams featuring contentious content. They assured that they would not republish the material or encourage others to do so.
On the same day, Chan Brothers affirmed in a press statement that three of the eight livestreamers involved – Teh, Low, and Chan – had reached private settlements with the company and issued formal apologies.