Air travel is undergoing a transformation, with inclusivity taking
centre stage in various regions around the world. Airports and airlines
are introducing innovative schemes designed to make flying more
comfortable and – more importantly – more accessible for all passengers.
Abu Dhabi adopts Sunflower disability scheme
Abu Dhabi’s Zayed International Airport (AUH) and national carrier
Etihad Airways have recently joined the Hidden Disabilities Sunflower
programme, adding their names to over 240 airports and 18 airlines.
The programme supports individuals with non-visible disabilities, and
includes the distribution of the Sunflower lanyard, a globally
recognised symbol for non-visible disabilities.
Following this move, the airport and airline’s staff have undergone
specialised training to better assist passengers with special needs. AUH
staff who have completed the training now wear a sunflower pin, and the
sunflower lanyard is now available at two dedicated special assistance
desks in the airport’s pre-check-in area.
Changi introduces innovative support initiatives
In Singapore, Changi Airport Group’s (CAG) is a part of the Hidden Disabilities Sunflower programme, and has introduced its own initiative to ease travel procedures for passengers with invisible disabilities.
The Changi Airport Social Story is a comprehensive guide that was
created in collaboration with Rainbow Centre Training Consultancy
(RCTC), with detailed visual aids that outlines each step of the flight
departure and arrival process.
Alongside the Hidden Disabilities Sunflower lanyard, the Land
Transport Authority’s “May I Have a Seat Please” lanyard also discreetly
notifies airport staff that the passenger in question may need a little
more support, guidance or time going through the various processes.
CAG airport staff have been trained in identifying these lanyards and
taking the initiative to offer additional assistance; Specialised staff
can be recognised by their gold Care Ambassador badges.